Listing and closing deals: a guide for agents

This platform runs on confirmed mandates. An agent who understands that one rule gets exclusive listings, protected commission and leads routed to them. An agent who does not spends their time competing for property somebody else already holds.

This guide covers the whole cycle: getting on the platform, taking a mandate, holding exclusivity, working leads, co-broking, and getting a closing verified and paid.

Getting on the platform

There are two ways in, and they lead to the same tools:

• As an agency — you register the agency, your business registration is verified, and you get seats for your agents. You can set your team up while verification is pending, but no mandate can be submitted until the agency is verified.
• As a solo agent — the Solo plan is one seat for an independent. You are verified by an identity check rather than a business registration, so you can start without running a brokerage.

Either way, verify your own identity as well as the account. It is a prerequisite for certification later, and buyers read the badges.

Rule one: no confirmed mandate, no live listing

You may only list a property you hold a valid mandate for, and a mandate is not valid until the owner has confirmed it — the agent, the price and the commission — by Telegram or SMS.

That rule is what makes exclusivity real rather than a claim by whoever submitted first. It also protects you: once your mandate is confirmed, nobody else can list that property while it runs.

You cannot submit a mandate on a property another agency already holds exclusively. If the owner wants to move, they release the existing mandate first — approach the owner, not the listing.

Taking a mandate

When you submit a mandate you set:

• The commission rate, or a flat fee for a low-value parcel where a percentage is not worth transacting.
• The agreed price you and the owner have settled on.
• The exclusivity window — 30, 60 or 90 days. The default is 60.
• The agent split, if your agency's house split does not apply to this one.
• Proof — upload the signed instruction (JPG, PNG or PDF, up to 12 MB). Do it at submission. A mandate with paperwork behind it survives an argument.

The commission rate is captured once

This is the part worth reading twice, because it is where agents lose money.

The rate must be between 0.5% and 5%, and 3% is the published standard.

• Below 3% you must pick a reason from the list — high value, repeat client, land parcel, competitive mandate, or other. Without that, "3% unless the agent felt like less" becomes the real rate card.
• Below 1.5% the mandate is held for an administrator to sign off. The owner is not contacted until it is approved, because the owner should never be asked to confirm a rate that may not stand.
• If the rate against the agreed price works out under the $500 minimum commission, it is refused. Quote a flat fee instead.

When the owner confirms, the rate is frozen. Everything downstream — the split preview, the closing, the payout statement — reads that snapshot rather than recalculating from the current rate card, so a later change to the rate card never re-prices a deal already in flight.

Changing a confirmed rate means a new mandate version and a fresh owner confirmation. It is not a form edit, and that is deliberate.

Owner confirmation

Once submitted, the owner is contacted on the details held against the property record — not on whatever was typed into the form. Telegram is tried first, then SMS.

The message quotes the agent, the agency, the price, the rate and the commission in dollars. An owner who confirms "3%" and later works out what that is in money is an owner who disputes the invoice.

• The confirmation link is valid for 7 days.
• A mandate still waiting is chased after 24 hours.
• On confirmation the mandate goes Active and exclusivity starts.
• If the owner declines, the mandate is closed and the property reopens.
• If no channel reaches the owner at all, an administrator has to phone them.

When exclusivity ends

Exclusivity expires on a date. An agent who sits on a mandate without producing a sale loses it and the property reopens automatically — that is what makes an exclusive listing acceptable to an owner in the first place.

You get a warning 7 days out, and you can extend within the last 14 days of the window. You can also release a mandate early if the relationship is not working; releasing cleanly is better for your reputation with that owner than letting it lapse.

Leads and how they reach you

Enquiries are assigned to somebody the moment they arrive — an unassigned lead in a shared inbox is a lead nobody calls back. The order of precedence is:

1. An explicit territory rule, if your agency has one for that district.
2. Your agency's fallback mode — round-robin or territory coverage.
3. The listing agent.
4. The owner.

Certification biases this. A certified agent carries more weight in the rotation than an uncertified one, so the tiers below are not decorative.

Respond quickly. Response time is the whole game in a market where the same buyer has enquired on four listings.

Co-broking: bringing a buyer to someone else's listing

Exclusivity governs who holds the mandate. Co-broking governs who brings the buyer — which is what makes an exclusive listing attractive to an owner rather than limiting.

If you have a buyer for another agency's exclusive listing, propose a co-broke and agree a selling-side share of the commission. Common splits are 50%, 40%, 30% or 25%; the range allowed is 10% to 60%. A request lapses after 14 days if nobody answers it.

On a co-broked closing the platform takes a clip of the total commission — currently 10% — instead of the ordinary closing fee. That is charged for recording and enforcing the split, and it is paid for closing a deal, never for recruiting an agent.

Referrals work the same way: pass a client to another agent, agree the terms up front, and the platform records who is owed what.

Reporting a closing

A closing does not exist until it is verified. You self-report it, an administrator checks it against the document you upload, and only then does it count.

Report it with the sale price, the closing date, the buyer, and the signed sale agreement attached. Until verification the deal is recorded at zero — an unverified self-report must never appear as money owed to anybody.

At verification the platform stamps the fee basis and rate onto that deal, so changing the rate card later never re-prices it. A verified closing also ends the listing and closes the mandate with it.

If a closing is rejected you are told why, and you can correct and resubmit. Reporting a closing that did not happen, or inflating a sale price, is the fastest way off this platform.

What the platform charges

Two separate things, and it is worth keeping them apart:

• A monthly subscription per agency, which buys dashboard access for the whole team. It is a flat per-plan fee — agent seats are free, because the platform earns on closings rather than headcount. There is a 30-day trial.
• A closing fee on each verified closing, charged as a percentage of the agent's commission — not of the sale price.

The closing fee rate falls as the subscription tier rises: Solo 12%, Starter 10%, Growth 7.5%, Pro 5%. That is the trade — a bigger subscription for a smaller success fee, which is what makes upgrading worth it to an agency that actually sells.

Everything is invoiced. No card is charged and no client money passes through the platform; you pay by bank transfer or ABA and an administrator marks the invoice paid. Invoices are due in 14 days, and an overdue account can be suspended — a suspended agency cannot submit mandates.

Certification: Bronze, Silver, Gold

A per-agent trust tier, entirely separate from your agency's subscription tier. An independent on the Solo plan can be Gold; a junior at a Pro agency can be Bronze.

It is earned, never bought, and never awarded for recruiting other agents:

• Bronze — 1 verified closing and a verified identity.
• Silver — 5 verified closings, at least 3 reviews, a 4.0 average, and training completed.
• Gold — 15 verified closings, at least 8 reviews, a 4.5 average, and training completed.

Certification is valid for 12 months. What it gets you is real: more weight in lead routing, and a discount off your agency's closing-fee rate — 1 percentage point at Silver, 2 at Gold.

The route to Gold is therefore closings and reviews, both of which come from doing the work properly. There is no other route.

Conduct, and what gets you removed

• List only what you hold a mandate for, and never submit against another agency's live exclusivity.
• The price and commission shown to the owner must match the signed agreement.
• Report closings truthfully, backed by the signed document.
• Respond to routed enquiries. Leads you sit on get taken away.
• Do not misrepresent your role, your agency, or a property.

Breaking this costs you leads first, freezes your mandates next, and removes you from the platform after that. The full rules are in the Agent Policy and the Agency Policy.